Terms & Conditions

Cancellations

Contents of order cannot be changed or cancelled less than 48 hours before delivery. Produce is bought for your order a day before, so changing order last minute is not possible.
 
  

Delivery

We use a third-party courier for deliveries are do not guarantee delivery times. All timings are indicative only.

In the event that your delivery is stolen from your doorstep or other place specified we do not accept liability and will offer compensation only at our discretion.

If we are unable to deliver to the address that you have given to us for any reason, we will attempt to contact you to make other arrangements. We will normally contact you using the telephone number that you have registered on your account and it is your responsibility to ensure that you are available on this number.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes.


Refunds & Returns

Once delivery has been completed by the courier, the juice is your responsibility. This includes if the juices has been left in a safe space that you have notified us of or if it has been left with a concierge. It is your responsibility to inspect your package as soon as it arrived. If there are any issues or defect with your order, please contact us immediately. If you do not let us know within 3 hours of delivery, you will be deemed to have accepted the package and we reserve the right to reject a refund or replace your purchase.
 
Due to the nature of our product and it having such a short shelf-life, we do not accept returns. 
 
 

Subscriptions

Our Subscribe & Save option gives you the chance to set up a regular juice subscription (deliveries every 7, 14 or 30 days) whilst also receiving 10% off every delivery. If you set up a subscription, the minimum amount of deliveries that you can receive before cancelling is 2.
 
To alter a subscription, please send an email with exactly what you want changed to hello@juicewarrior.co.uk
 
To cancel a subscription, you can do this yourself by logging in or by sending an email to hello@juicewarrior.co.uk
   
  

Other

Unpasteurised juices are not recommended for pregnant women or breastfeeding women.
 
All our products are made in a kitchen that handles allergens such as nuts and celery. We cannot be held responsible for any reaction that you may have to nuts or any other ingredients. Please email us before you order if you have any allergies and we will do our best to avoid using anything you are allergic to whilst producing your order.


Cookies

Cookies are small packets of information stored by your web browser when you visit certain websites, including our website. Cookies are generally used by websites to improve your user experience by enabling that website to ‘remember’ you, either strictly for the duration of your visit (using a “Session” cookie which is erased when you close your browser) or for repeat visits (using a “Permanent” cookie).
We do not use cookies to store any personally identifiable information about you. 


Performance cookies

We may also use cookies issued by third parties (“Third Party” cookies) to track the websites you visited or search terms you used immediately prior to visiting this site, or to collect information about how visitors use the site. We use Google Analytics for this purpose. Google Analytics uses its own cookies. These cookies don’t collect information that identify a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the site works. You can find out more about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

You can avoid the use of Google Analytics relating to your use of our site by downloading and installing the Browser Plugin available via this link:

http://tools.google.com/dlpage/gaoptout?hl=en-GB.


How to reject cookies


If you don’t want to receive cookies, you can alter your browser settings. The procedure for doing so varies from one browser application to another. If you wish to reject cookies from our site, but wish to accept those from other sites, you may choose the option in your browser settings to receive a notice before a cookie is stored on your device. Please consult the “Help” section of your browser for more information.

To find out more, please consult the following: http://www.allaboutcookies.org/manage-cookies and www.youronlinechoices.com. By disabling cookies, you may be prevented from accessing some features of our site or certain content or functionality may not be available.

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